Invalid Email Address Error in Email Center @xxxx.cat Email Addresses (Doc ID 396828.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 16-SEP-2014***


Symptoms

Some email address cannot be replied to. When an email is received and a response is attempted the agent sees the error within Microsoft Internet Explorer

"Invalid email address, please try again"

This results in loss of functionality in terms of the ability to respond to some email addresses.
This effects more than one address. The example provided is "someones.name@xxxxx.cat". Its important to the customers business that they can reply to all of the email addresses <usually authors corresponding with the business>. If a mail address is faulty then the failure is expected to come from the SMTP Server and not the email center software. This effects only the occasional respondant email address but the majority are working as expected. All must work as expected.

Cause

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