How to price Service Based on the Product being Covered and other Contract Attributes (Doc ID 397258.1)

Last updated on APRIL 21, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 26-Aug-2013***


Goal

The Price of a Service Item is dependent upon the product being covered in the sub-line of the
contract.

For example:

Service Item A covering Covered Product A costs $100 per Year.
Service Item B covering Covered Product B costs $200 per Year.

The Service Price is in no way related to the Price of the Covered Product.
Because of this Percentage Based Pricing will not meet this requirement.

Additional factors are also required to be used in the derivation of the Service Price.
These include the Reaction Time and Resolution Time selected in the Coverage for the Service.

Does Advanced Pricing provide seeded attributes to meet these requirements?

Solution

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