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11i: Customer Merge Fails With Object Version Number Passed Does Not Match (Doc ID 397289.1)

Last updated on MAY 18, 2020

Applies to:

Oracle Installed Base - Version 11.5.9 to 11.5.9 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On 11.5.9 in Production:
When attempting to run Customer Merge in Recieveables responsibility,
the following error occurs.

ERROR
"CSI.CSI_ACCT_MERGE_PKG.MERGE
CRM_MERGE.CUSTOMER_PRODUCTS_MERGE : 022-The Object Version Number passed does
not match with the one existing in Installed Base tables : User-Defined
Exception CSI_ACCT_MERGE_PKG.MERGE()- "

STEPS
The issue can be reproduced at will with the following steps:
1) Receivables super User--> Customers--> Customer Merge
2) Choose customer which needs to be merged (it's Bill to and Ship To sites)
3) Choose customer details with whom you want to merge.
4) Save and Merge

It will submit standard customer merge program.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot customers.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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