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How to resolve error when updating profile: 'CSF: Default Debrief Service activity code' (Doc ID 397622.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 03-May-2013***


Symptoms

In 11.5.10, during debrief, on trying to set value for profile option 'CSF: Default Debrief Service activity code' how does one resolve the following error message?

ERROR MESSAGE

Profile couldn't determine the valid values for profile CSF: DEFAULT DEBRIEF TRANSACTION TYPE

STEPS

1. Create service request- field service type
2. Create task and assign to a field technician
3. Click on debrief button and go to the debrief form
4. Click on materials tab- ERROR: IVS CN is defaulted there 

On trying to set system profile:

5. Search for the profile option at site and responsibility level
6. Error occurs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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