Error when checking out from iStore - "ORA-01086: savepoint 'SUBMITQUOTE_PVT' never established" (Doc ID 397825.1)

Last updated on MAY 19, 2017

Applies to:

Oracle iStore - Version 11.5.10.2 and later
Information in this document applies to any platform.
"Checked for relevance on 07-Feb-2011"


Symptoms

When trying to checkout from the shopping cart, an application error window is received.

Error

The application is currently not available or an unexpected error has occured. Please try againlater. If this message persists, please contact the system administrator.
View source:
Message: ORA-01086: savepoint 'SUBMITQUOTE_PVT' never established 

ORA-06512: at "APPS.IBE_QUOTE_CHECKOUT_PVT", line 912 
ORA-01086: savepoint 'SUBMIT_QUOTE_PUB' never established 
ORA-06512: at "APPS.ASO_UTILITY_PVT", line 107 
ORA-06512: at "APPS.ASO_QUOTE_PUB", line 1133 
ORA-01086: savepoint 'SUBMIT_QUOTE_PVT' never established 
ORA-06512: at "APPS.ASO_SUBMIT_QUOTE_PVT", line 1150 
ORA-01086: savepoint 'CREATE_ORDER_PVT' never established 
ORA-06512: at "APPS.ASO_UTILITY_PVT", line 107 
ORA-06512: at "APPS.ASO_ORDER_INT", line 2259 
ORA-06510: PL/SQL: unhandled user-defined exception 
ORA-06512: at "APPS.IBE_QUOTE_W1_PVT", line 6652 
ORA-06512: at line 1

Changes

 

Cause

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