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Transactions Workbench Issue: Changing the GL account on Credit Memos is not Reflected (Doc ID 399670.1)

Last updated on MARCH 14, 2022

Applies to:

Oracle Receivables - Version to [Release 11.5.10]
Information in this document applies to any platform.
ARXTWMAI - Transactions Workbench
ARXTWACC - Distributions


When the revenue GL account for a credit memo with rules is changed, the form still retains the original GL account and posts to the General Ledger using the incorrect/original GL account.

However, if the credit memo is incompleted prior to changing the GL account, the modified GL account is used as expected.


Reproduction Steps:
Responsibility: Receivables Manager

  1. Navigation: Transactions > Transactions
    Create and complete an Invoice
  2. Create a credit memo against this Invoice, save and complete it.
  3. Navigate to the distributions form and change the GL account for the Revenue, save your changes.
  4. Navigation: Control > Accounting > Revenue Recognition
  5. Run Revenue Recognition
  6. Navigation: Transactions > Transactions
    Go back to transactions form then re-enter and query up the credit memo again. Navigate to the distributions form and note that Revenue recognition has used the original GL account instead of the new GL account.





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