Transactions Workbench Issue: Changing the GL account on Credit Memos is not Reflected (Doc ID 399670.1)

Last updated on MARCH 14, 2022

Applies to:

Symptoms

When the revenue GL account for a credit memo with rules is changed, the form still retains the original GL account and posts to the General Ledger using the incorrect/original GL account.

However, if the credit memo is incompleted prior to changing the GL account, the modified GL account is used as expected.

Reproduction Steps:
Responsibility: Receivables Manager

1. Navigation: Transactions > Transactions
   Create and complete an Invoice
2. Create a credit memo against this Invoice, save and complete it.
3. Navigate to the distributions form and change the GL account for the Revenue, save your changes.
4. Navigation: Control > Accounting > Revenue Recognition
5. Run Revenue Recognition
6. Navigation: Transactions > Transactions
   Go back to transactions form then re-enter and query up the credit memo again. Navigate to the distributions form and note that Revenue recognition has used the original GL account instead of the new GL account.

Changes

Cause

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