How Are Related Objects Created In The Service Request Form Stored In the Database? (Doc ID 399814.1)

Last updated on SEPTEMBER 19, 2023

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

While creating service requests in 'Create Service Request' form (CSXSRISR)., under "related objects" tab..

+ How in the table CS_INCIDENT_LINKS are records stored when SR is linked to SR
+ How in the table CS_INCIDENT_LINKS are records stored when SR is linked to a custom object
+ Where do these objects come from and what is the setup for creating these objects?

Solution

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In this Document

Goal

Solution

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How Are Related Objects Created In The Service Request Form Stored In the Database? (Doc ID 399814.1)

Applies to:

Goal

Solution

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