How Are Related Objects Created In The Service Request Form Stored In the Database?
(Doc ID 399814.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 188.8.131.52 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
While creating service requests in 'Create Service Request' form (CSXSRISR)., under "related objects" tab..
+ How in the table CS_INCIDENT_LINKS are records stored when SR is linked to SR
+ How in the table CS_INCIDENT_LINKS are records stored when SR is linked to a custom object
+ Where do these objects come from and what is the setup for creating these objects?
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