How Are Related Objects Created In The Service Request Form Stored In the Database?
Last updated on DECEMBER 15, 2016
Applies to:Oracle Teleservice - Version 18.104.22.168 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 16-SEP-2014***
While creating service requests in 'Create Service Request' form (CSXSRISR)., under "related objects" tab..
+ How in the table CS_INCIDENT_LINKS are records stored when SR is linked to SR
+ How in the table CS_INCIDENT_LINKS are records stored when SR is linked to a custom object
+ Where do these objects come from and what is the setup for creating these objects?
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