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Work Order Completion Does Not Calculate Duration Automatically (Doc ID 399851.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Enterprise Asset Management - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

On 11.5.10 in Production:
On the Complete Operation page, intended functionality is to allow two of
the three fields regarding time/duration to be entered and the system will
calculate the third. The three fields involved are: 1) Actual Start Date and
Time 2) Actual Duration (hours) 3) Actual End Date and Time. The system does not calculate the
Duration once the other two fields are entered.

EXPECTED BEHAVIOR
Expect the Duration field to be automatically calculated once the Actual Start Date and Actual End Date are entered.

STEPS
The issue can be reproduced at will with the following steps:
1. Log in as Maintenance Super User
2. Select an organization
3. Click on Work Orders tab
4. Query work order
5. Click on Work Order Completion pencil
6. This brings up the Complete Work Order page
7. In the Completion Details section, the Actual End Date and Time field is not enterable.



Cause

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In this Document
Symptoms
Cause
Solution
References

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