Service Request Notifications Not Sent To Individual Owners (Doc ID 400038.1)

Last updated on SEPTEMBER 11, 2014

Applies to:

Oracle Teleservice - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

***Checked for relevance on 30-AUG-2010***

After implementing Notification Rules, when creating a Service Request with an Individual Owner, no Notification is created in the Worklist.

Cause

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