OEXOEORD Credit Check Hold Is Not Applied For New Lines After Shipping (Doc ID 400076.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version: 11.5.9 to 11.5.10.0 - Release: 11.5 to 11.5
Information in this document applies to any platform.
***Checked for relevance on 20-MAR-2011***

Symptoms

Order is not going on credit check hold when a new Line is added if any of the existing Lines in the sales order are shipped.

STEPS
---------
1. Order management Super User > Orders,Returns > Sales order
2. Create a line,book the order and the order will go on hold after credit check at ordering
3. Release the hold manually, pick release and ship confirm.
4. Add a new line to the same sales order and save.
5. Now the credit check is not happening and the order is not going on hold even though the order limit exceeds the credit limit.

Cause

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