Cannot Select Address For The Financially Related Bill To On A Service Request (Doc ID 400795.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Receivables - Version 11.5.10.0 and later
Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 01-Feb-2014***


Symptoms

Trying to create a service request where the bill too address is a 3rd party account.
The customer does not have a bill to usage as all there billing goes to a third
party which has a different customer account number. Both customers are active
and related correctly in AR. .

The address of the 3rd party account does not appear in the bill to LOV  in the service request forms.

Cause

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