11.5.10+: Unable to Process Invoice Adjustment due to Final Matching Hold

(Doc ID 401725.1)

Last updated on JULY 01, 2013

Applies to:

Oracle Payables - Version 11.5.10.0 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

 

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-- Problem Description
Invoice adjustment cannot be validated and accounted.
Invoice appears on Unaccounted Transactions Report.
Invoice was matched to a PO and the PO was finally closed in Oracle Purchasing before the invoice was fully processed.
Final Matching Hold exists on the invoice.

-- Steps to Reproduce
Payables > Invoices > Entry
Enter Invoice, Match to PO
Purchasing > Finally Close the PO
Receive Warning - Final Close is irreversible.  Continue?  Select Yes to continue.
Realize the Invoice needs correcting and enter an adjustment.
Attempt to validate
Invoice is placed on Final Matching hold.

-- Business Impact
Invoice stuck in system with Final Matching Hold that cannot be removed

Changes

Invoice is matched to a PO that was finally closed before the invoice was processed.

Cause

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