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XML invoice documents (810s) are not being shipped out inspite of running AR "Document Transfer Program" concurrent job (Doc ID 401804.1)

Last updated on MARCH 14, 2022

Applies to:

Oracle Workflow - Version 11.5.9 to 11.5.10.0 [Release 11.5 to 11.5.10]
Oracle Receivables - Version 11.5.10.0 and later
Information in this document applies to any platform.
Executable:ARTRSDOC - Document Transfer Program
Executable:AREXTDOC - Document Transfer Scheduling


Purpose

EDI XML invoice documents (810s) are not being shipped out inspite of running AR "Document Transfer Program" concurrent job. Other XML documents like Advanced shipment notifications and Purchase orders are being sent out. This points to the fact that the problem is not with the outbound XML processing in general.

After running AREXTDOC (ar documents scheduling) concurrent program, Invoice records are created in AR_DOCUMENT_TRANSFERS in WAITING status. They should be automatically picked up, processed and sent out to the correct customers through XML gateway.

The impact of this functionality not working may be huge.. e.g. the client may have a contract with some of its large customers that if they do not get the invoice within 24 hours of billing, the product would be free of charge for them. Therefore, the financial impact of this issue may be huge.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 The way its supposed to work
 Diagnosing the problem
 The key to resolving the issue:
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