My Oracle Support Banner

Contact Center: Error 'Record Changed Or Deleted By Another User' in SR Tab (Doc ID 401969.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Teleservice - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On 11.5.10:
After applying <Patch 5484318> - 11.5.10: BUG FIXES FOR CS: SEP-06 II, this same error is resolved in the main Service Request form (CSXSRISR.fmb). However, the issue persists in the Contact Center.

When clicking on Closed service requests, the error 'Record changed or deleted by another user' shows up.

Steps to Reproduce:

(R) Customer Support
(N) Customer Management -> Contact Center
- Query for a Customer that has closed Service Requests.
- Navigate to the Service Requests Tab
- Click on Closed SRs
=> The error 'Record changed or deleted by another user' shows up.

Changes

Applied Patch 5484318.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.