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Contact Center: Error 'Record Changed Or Deleted By Another User' in SR Tab (Doc ID 401969.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.10 to [Release 11.5]
Information in this document applies to any platform.


On 11.5.10:
After applying <Patch 5484318> - 11.5.10: BUG FIXES FOR CS: SEP-06 II, this same error is resolved in the main Service Request form (CSXSRISR.fmb). However, the issue persists in the Contact Center.

When clicking on Closed service requests, the error 'Record changed or deleted by another user' shows up.

Steps to Reproduce:

(R) Customer Support
(N) Customer Management -> Contact Center
- Query for a Customer that has closed Service Requests.
- Navigate to the Service Requests Tab
- Click on Closed SRs
=> The error 'Record changed or deleted by another user' shows up.


Applied Patch 5484318.


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