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Credit Memo Workflow Submitted Through iReceivables Dispute Fails With: Unable to Create a Credit Memo for 123 (Doc ID 402182.1)

Last updated on JANUARY 19, 2018

Applies to:

Oracle iReceivables - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
Credit Transactions through iReceivables dispute functionality



Symptoms

Attempting to create a Credit Memo from a Dispute through iReceivable and it fails to create.
The only error that is shown in the notification is

Unable to create a Credit Memo for ###

Steps to Reproduce:
1) Enter a Dispute through iReceivables
2) Approve the Credit Memo Request
After the last approval is completed through the Receivables Role, the notification is received.

Depending on the code level you could also get message:

This transaction is associated with at least one invalid or end-dated GL account. Please correct  the account.

Changes

New setup of iReceivables Dispute Functionality

Cause

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