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Order Line status remains 'Fulfilled', No Invoice Generated (Doc ID 402493.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Order Management - Version 11.5.8 and later
Information in this document applies to any platform.



Symptoms

Find for only certain order types that order lines stop processing at FULFILLED.


STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
1. Enter and Book Order
Responsibility = Order Management Super User (or equivalent)
Navigate: Orders, Returns > Sales Orders
2. Pick Release Order
Responsibility = Order Management Super User (or equivalent)
Navigate: Shipping > Release Sales Orders > Release Sales Orders SRS
3. Ship Confirm Order
Responsibility = Order Management Super User (or equivalent)
Navigate: Shipping >Transactions
4. Review orders and find all line remain at FULFILL status
Responsibility = Order Management Super User (or equivalent)
Navigate: Orders, Returns > Order Organizer
Query Order

Cause

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In this Document
Symptoms
Cause
Solution

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