Tips and Queries for Troubleshooting Forms Session Timeout Issues
(Doc ID 402674.1)
Last updated on FEBRUARY 22, 2023
Applies to:
Oracle E-Business Suite Technology Stack - Version 11.5.4 to 11.5.10.2 [Release 11.5 to 11.5.10]Information in this document applies to any platform.
Information in this document applies to any platform.
Purpose
Often when using forms in 11i, users may complain that their session times out and that they are presented with the following request to login even though they are busily working:
Decision -------------------------------------------- Your log on session is no longer valid. Would you like to log back in so you can continue working? If you do not log in, any outstanding data changes in your forms will not be saved. -------------------------------------------- [Yes] [No] --------------------------------------------
<Note:171261.1> covers the fundamentals of why this dialog box may appear under normal circumstances. When the user is idle for more minutes than specified by the system profile option "ICX:Session Timeout" or the number of milliseconds specified by the session.timeout parameter in zone.properties (these values should indicate the same time), then the user will be prompted to login again. This note covers troubleshooting methods for when the user insists he was busily working and the timeout still occured.
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| Detector 1 - Watch the User's Status in the ICX_SESSIONS Table |
| Understanding the Session Timeout Query (Detector 1) |
| An Example Application of the Session Timeout Query |
| Detector 2 - Track the User's Perceived Idle Status via Forms Runtime Diagnostic |
| References |