How to solve a Generic_remote_exception when processing the function "secure resource by planner" (Doc ID 403180.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 5.0 and later   [Release: 5 and later ]
Information in this document applies to any platform.

Symptoms

When attempting to perform the shipment action, 'Secure Resources by
Planner' the following error occurs:

ERROR
Generic_remote_exception
java.rmi.ConnectException: Unable to reach host

-- Steps To Reproduce:
The issue can be reproduced only at certain times using the following steps
1. Select a shipment whose resources have not yet been secured
2. Click actions, select the action 'Secure Resources by Planner'
3. The error message, appears

-- Business Impact:
Due to this issue, users cannot perform the action Secure Resources by Planner

Cause

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