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CSXSRISR: API Programming Error Parameter p_type_id is Invalid When Update SR With End-Dated SR Type (Doc ID 403233.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When attempting to update a service request with end dated SR type in the Service Request form,
the following error occurs.

ERROR
'API Programming Error (CS_ServiceRequest_PVT.Update_SR_Validation): The value "12003" for
parameter p_type_id is invalid.'


STEPS
The issue can be reproduced at will with the following steps:
1. Open a service request with and end-dated SR Type
2. Change the Status field for e.g.
3. Save
4. Above error will occur.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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