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Troubleshooting Error: IBY_10019 ECSERVLET SECURITY TOKEN REJECTED (Doc ID 403984.1)

Last updated on APRIL 13, 2021

Applies to:

Oracle Payments - Version 11.5.10.0 to 11.5.10.3 [Release 11.5]
Oracle Payments - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.

Purpose

iPayment's security token mechanism avoids manually fabricated requests from ever passing as valid:

- A unique key is generated at the DB level
- The unique key is passed in the URL parameter list to the iPayment Engine
- The Engine verifies the Key corresponds to the same database
- If the key does not match, then the error "ECServlet security token rejected." (IBY_10019) is thrown.

It is common that due to missetups, the engine fails to validate the Key.
Most common cause is that the engine reached does not correspond to the same database or that the engine is misconfigured and connects to a different database.
The jsp script below and guidance notes allow to quickly verifying what might be the cause.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps

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