How to Provide View Only Access for Installed Base in the Field Service Technician Portal Install Base (Doc ID 403986.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Oracle Installed Base - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 16-Sep-2014***

Goal


The Field Service Technician Portal grants users update access to Installed Base product information. How can a responsibility be defined so that Read/View Only permission is granted to the user?

STEPS:
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1. Navigate to the Field Service Technician Dashboard using the Field Service Tecnician Portal.

2. Search for the desired task.

3. Show the Details for the task.

4. Select the link to view the Install Base Details. The fields can be changed.

Solution

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