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Returned RMA Line In 'Awaiting Return Disposition' &Work Flow In R_error_retry (Doc ID 404853.1)

Last updated on FEBRUARY 14, 2022

Applies to:

Oracle Order Management - Version to [Release 11.5.10]
Information in this document applies to any platform.



When I process a RMA and receive the items: i.e. create a receipt, enter receiving
transactions to inspect and finally reject the transaction, I would be returning the received
items back to the customer through Inventory or Purchasing - Transactions - Receiving - Returns.

When a RMA item is returned to the customer what will be the status on the RMA?
Create an RMA. Check the line_staus in oe_order_ines_all using the line_id. It will be
AWAITING_RETURN. Receive the line. Check the status. It will become
AWAITING_RETURN_DISPOSITION. Deliver the receipt. The status should become RETURNED.


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