Returned RMA Line In 'Awaiting Return Disposition' &Work Flow In R_error_retry
(Doc ID 404853.1)
Last updated on FEBRUARY 14, 2022
Applies to:Oracle Order Management - Version 188.8.131.52 to 184.108.40.206 [Release 11.5.10]
Information in this document applies to any platform.
When I process a RMA and receive the items: i.e. create a receipt, enter receiving
transactions to inspect and finally reject the transaction, I would be returning the received
items back to the customer through Inventory or Purchasing - Transactions - Receiving - Returns.
When a RMA item is returned to the customer what will be the status on the RMA?
Create an RMA. Check the line_staus in oe_order_ines_all using the line_id. It will be
AWAITING_RETURN. Receive the line. Check the status. It will become
AWAITING_RETURN_DISPOSITION. Deliver the receipt. The status should become RETURNED.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document