Returned RMA Line In 'Awaiting Return Disposition' &Work Flow In R_error_retry
(Doc ID 404853.1)
Last updated on SEPTEMBER 03, 2020
Applies to:Oracle Order Management - Version 18.104.22.168 to 22.214.171.124 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 02-Jun-2015***
When I process a RMA and receive the items: i.e. create a receipt, enter receiving
transactions to inspect and finally reject the transaction, I would be returning the received
items back to the customer through Inventory or Purchasing - Transactions - Receiving - Returns.
When a RMA item is returned to the customer what will be the status on the RMA?
Create an RMA. Check the line_staus in oe_order_ines_all using the line_id. It will be
AWAITING_RETURN. Receive the line. Check the status. It will become
AWAITING_RETURN_DISPOSITION. Deliver the receipt. The status should become RETURNED.
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