Returned RMA Line In 'Awaiting Return Disposition' &Work Flow In R_error_retry (Doc ID 404853.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 02-Jun-2015***

Goal

QUESTION #1

When I process a RMA and receive the items: i.e. create a receipt, enter receiving
transactions to inspect and finally reject the transaction, I would be returning the received
items back to the customer through Inventory or Purchasing - Transactions - Receiving - Returns.

QUESTION #2
When a RMA item is returned to the customer what will be the status on the RMA?
Create an RMA. Check the line_staus in oe_order_ines_all using the line_id. It will be
AWAITING_RETURN. Receive the line. Check the status. It will become
AWAITING_RETURN_DISPOSITION. Deliver the receipt. The status should become RETURNED.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms