Modifying Receipt Amount included in CBI can result in Wrong Beginning and Ending Balance of CBI
(Doc ID 405432.1)
Last updated on FEBRUARY 25, 2019
Applies to:
Oracle Receivables - Version 11.5.9 to 11.5.10.3 [Release 11.5.9 to 11.5.10]Information in this document applies to any platform.
Symptoms
The Consolidate Billing Invoice Ending balance and subsequent balances are not correct once a Receipt Amount is changed
The Customer balance as appear on Aging Report and CBI are different
The Difference will be exactly equal to the amount through which Receipt is being modified
The issue can be reproduced with the following steps:
1. Create an Invoice and a Receipt and generate a CBI.
2. Change the receipt amount and unapply from the Invoice and again generate the CBI.
3.The CBI won't change the ending balance or any balance and intern CBI balance will be wrong and won't match with customer aging report.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |