How To Configure 'Quick Menu' in 'Contact Center' using 'Customer Support' responsibility

(Doc ID 405497.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Customer Care - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 28-JUL-2014


Goal

How can one configure the seeded 'Quick Menu' in 'Contact Center' while using the seeded Customer Support responsibility ?


Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms