Incorrect Action History For Delegated Notifications In Requisition Workflow (Doc ID 405578.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Purchasing - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
POXWPA6B.pls


Symptoms

When a requisition approval notification is reassigned to another approver (for example you click on Reassign to delegate your response) and the original notification times-out, the reminder notifications are still delivered to the original approver instead of the delegated one.

Also, if the requisition is approved from the reminder notification received by the original approver, the action history incorrectly shows the delegated employee as the person who took the approval action

EXPECTED BEHAVIOR
Expect the reminder notification to also be delegated to the new approver after the approval request was delegated

STEPS
The issue can be reproduced at will with the following steps:

1. Create Purchase Requisition
2. Submit Purchase Requisition for approval. Next approver is Buyer,2000

Seq Name Action Action Date
--- ----------- --------- ------------------------
1 Buyer, 1000 Submitted 16-Nov-2006 08:02:37
2 Buyer, 1000 Forwarded 16-Nov-2006 08:02:38
3 Buyer, 2000 Pending

3. Login as Buyer, 2000 and found notification with subject
"Action Required: Purchase Requisition for Buyer, 1000 "

4. Reassign the approval notification to Brown, Ms. Casey

Seq Name Action Action Date
--- ----------------- --------- ------------------------
1 Buyer, 1000 Submitted 16-Nov-2006 08:02:37
2 Buyer, 1000 Forwarded 16-Nov-2006 08:02:38
3 Buyer, 2000 Delegated 16-Nov-2006 08:03:32
4 Brown, Ms. Casey Pending

5. Although the approval request was delegated, still Buyer, 2000 is receiving the reminder notifications when no approval occurs

Action Required: First reminder: Purchase Requisition for Buyer, 1000 (1,224.00 USD)

6. From the "First Reminder" received by Buyer 2000, approved the requisition

Seq Name Action Action Date
--- ----------------- --------------- ------------------------
1 Buyer, 1000 Submitted 16-Nov-2006 08:02:37
2 Buyer, 1000 Forwarded 16-Nov-2006 08:02:38
3 Buyer, 2000 Delegated 16-Nov-2006 08:03:32
4 Brown, Ms. Casey Approved 16-Nov-2006 08:08:08

NOTE: At this point BUYER2000 responded and approved the requisition but the action history incorrectly shows CBROWN as the person took the approval action

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms