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Primary Flag (Bill_To) Set on eBusiness Center doesn't cascade to Customers Standard (Doc ID 405870.1)

Last updated on AUGUST 21, 2019

Applies to:

Oracle TeleSales - Version 11.5.9 to 11.5.10.2 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.

Symptoms

Telesales agent entered eBusiness Center and set the Primary Flag for Bill To for a Customer. When the agent checked the Customers Standard form, the primary check box set in eBusiness Center had not transferred.

Checking other customer records that also where set as primary for bill to in eBusiness Center, the primary flag had apparently transferred in some cases.


Steps To Reproduce:


The issue can be reproduced at will with the following steps:
1. Login to EBS
2. Select Telesales Agent > eBusiness Center
3. Find a Customer and within the Address/Phone tab check the Primary check box and save the changes.
4. Go to the Account tab within eBusiness Center > click on Customers Standard > click on Open to open the address for the customer.

Cause

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In this Document
Symptoms
Cause
Solution


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