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Unable To Print Employee W-2 PDF On Pasta Printer, Error: Pasta: Error: Preprocess or Print command failed APP-FND-00500: AFPPRN received a return code of failure from routine FDUPRN. (Doc ID 405906.1)

Last updated on FEBRUARY 18, 2019

Applies to:

Oracle HRMS (US) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


When attempting to print employee W2s PDF documents, the following error occurs.

Error: May not be a PDF file (continuing anyway)
Error (0): PDF file is damaged - attempting to reconstruct xref table...
Error: Couldn't find trailer dictionary
Error: Couldn't read xref table
RPT_DBA: nothing to print
Pasta: Error: Print failed. Command=lp -c -dRPT_DBA
/u01/app/appdba/<INSTANCE NAME>/common/temp/pasta2121191778.tmp
Pasta: Error: Check printCommand/ntPrintCommand in pasta.cfg
Pasta: Error: Preprocess or Print command failed!!!
APP-FND-00500: AFPPRN received a return code of failure from routine FDUPRN. An
error occurred while AOL tried to spawn the print process

Cause: AFPPRN received a return code of failure from the OSD routine FDUPRN. An
error occurred while AOL tried to spawn the print process.

Action: Review your concurrent request log file for more detailed information.
+--------------------------------------+


Additionally, the child program, "Sub Request: (PDF Document Stream Printing)",
completes with a normal status but contains the following messages in the
logfile:

Error: PDF version 1.4 -- xpdf supports version 1.3 (continuing anyway)
Error (236490): Unknown form type
Error (236501): Unknown form type
...

 

 

Steps to Reproduce:
The issue can be reproduced at will with the following steps.

  1. Create W2s and print using PASTA.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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