Unable To Print Employee W-2 PDF On Pasta Printer, Error: Pasta: Error: Preprocess or Print command failed APP-FND-00500: AFPPRN received a return code of failure from routine FDUPRN.
(Doc ID 405906.1)
Last updated on JULY 20, 2020
Applies to:
Oracle HRMS (US) - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
When attempting to print employee W2s PDF documents, the following error occurs.
Error: May not be a PDF file (continuing anyway)
Error (0): PDF file is damaged - attempting to reconstruct xref table...
Error: Couldn't find trailer dictionary
Error: Couldn't read xref table
RPT_DBA: nothing to print
Pasta: Error: Print failed. Command=lp -c -dRPT_DBA
/u01/app/appdba/<INSTANCE NAME>/common/temp/pasta2121191778.tmp
Pasta: Error: Check printCommand/ntPrintCommand in pasta.cfg
Pasta: Error: Preprocess or Print command failed!!!
APP-FND-00500: AFPPRN received a return code of failure from routine FDUPRN. An
error occurred while AOL tried to spawn the print process
Cause: AFPPRN received a return code of failure from the OSD routine FDUPRN. An
error occurred while AOL tried to spawn the print process.
Action: Review your concurrent request log file for more detailed information.
+--------------------------------------+
Additionally, the child program, "Sub Request: (PDF Document Stream Printing)",
completes with a normal status but contains the following messages in the
logfile:
Error: PDF version 1.4 -- xpdf supports version 1.3 (continuing anyway)
Error (236490): Unknown form type
Error (236501): Unknown form type
...
Error (0): PDF file is damaged - attempting to reconstruct xref table...
Error: Couldn't find trailer dictionary
Error: Couldn't read xref table
RPT_DBA: nothing to print
Pasta: Error: Print failed. Command=lp -c -dRPT_DBA
/u01/app/appdba/<INSTANCE NAME>/common/temp/pasta2121191778.tmp
Pasta: Error: Check printCommand/ntPrintCommand in pasta.cfg
Pasta: Error: Preprocess or Print command failed!!!
APP-FND-00500: AFPPRN received a return code of failure from routine FDUPRN. An
error occurred while AOL tried to spawn the print process
Cause: AFPPRN received a return code of failure from the OSD routine FDUPRN. An
error occurred while AOL tried to spawn the print process.
Action: Review your concurrent request log file for more detailed information.
+--------------------------------------+
Additionally, the child program, "Sub Request: (PDF Document Stream Printing)",
completes with a normal status but contains the following messages in the
logfile:
Error: PDF version 1.4 -- xpdf supports version 1.3 (continuing anyway)
Error (236490): Unknown form type
Error (236501): Unknown form type
...
Steps to Reproduce:
The issue can be reproduced at will with the following steps.
- Create W2s and print using PASTA.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |