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Subsequent Life Event is Causing Supplemental Life Plans Annual Amount to Become '0' (Doc ID 406292.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Advanced Benefits - Version 11.5.9 and later
Information in this document applies to any platform.

Symptoms

Find after processing any life event, the coverage amount on the Supplemental Life plans is set to '0'.

EXPECTED BEHAVIOR
Expect to see the previously enrolled amount in the current life event.

STEPS
The issue can be reproduced at will with the following steps:
1. go to responsibility: US HRMS Manager.
2. Navigate as follows: People> Benefits Service Center > Desktop Activities > Process Life Event Form.
3. Process a Life Event.
4. Go to People> Benefits Service Center > Desktop Activities > Enrollment Results > Coverage tab. Find Blank or '0' in the coverage field.

Cause

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In this Document
Symptoms
Cause
Solution


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