Charges: Auto Generate Charges Coming From The Debrief Form Gives Error "No Charges Are Eligible To Be Submitted"

(Doc ID 406654.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.
Checked for relevance on 08-MAR-2012


After Debriefing a Task with Material and Labor Items and navigating to the Charges tab to Auto Generate the successfully debriefed information the following error occurs:

Error: "No charges are eligible to be submitted to OM for this Service Request"

When creating the lines from the charges tab, the request works fine.
The line from the Debrief form is has the "In Progress" status.

Why is this occurring?


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