Resolving iPayment 'Connection fails due to long time idle' Message
(Doc ID 407038.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Payments - Version 184.108.40.206 to 220.127.116.11 [Release 11.5]
Information in this document applies to any platform.
Oracle iPayment - Version: 11.5.10
How can I resolve the intermittent error when authorizing transactions with Paymentech.
(i) Error message from the iPayment log:
16800:EXCEPTION:[iby.bep.proc.ProcessorAdapter.deliverInstruction]:java.io.IOException: Connection Reset - Connection fails due to long time idle. Please try again
(ii) Error from the ARZCAR_REMIT module: Automatic Remittances Creation Program
Credit Card Authorization Status - Connection Reset - Connection fails due to long time idle.
Please try again
Status Code = [Connection Reset - Connection fails due to long time idle. Please try again]
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