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How To Import Service Request/Task Information Into Oracle CRM From a Legacy System? (Doc ID 411895.1)

Last updated on JUNE 28, 2021

Applies to:

Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.


How can one load transaction records of 'service requests' and tasks from a legacy system to Oracle CRM?

Are there any open interfaces or APIs published that can do this?


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