My Oracle Support Banner

Troubleshooting Oracle BI Publisher Enterprise 10g (Doc ID 412232.1)

Last updated on MARCH 05, 2018

Applies to:

BI Publisher (formerly XML Publisher) - Version 10.1.3.2.0 to 10.1.3.4.2 [Release 10.1]
BI Publisher (formerly XML Publisher) - Version 5.6.2 to 5.6.2 [Release 5]
Information in this document applies to any platform.
Oracle BI Publisher Enterprise 10.1.3.2.x
Oracle BI Publisher Enterprise 10.1.3.3.x
Oracle BI Publisher Enterprise 10.1.3.4.x

Purpose

The purpose of this document is to provide a comprehensive troubleshooting guide for Oracle BI Publisher Enterprise 10g and its predecessor Oracle XML Publisher Enterprise.

Data gathering is the first step towards problem resolution and this document is intended to be the reference guide. It provides step by step instructions on how to gather debug information from the application. In most cases, this will be requested upon by Global Customer Support.

Note: Troubleshooting instructions for Oracle BI Publisher 11g are available in <document 1387643.1> Troubleshooting Oracle BI Publisher Enterprise 11g.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 1. Introduction: Oracle XML Publisher Enterprise versus Oracle BI Publisher Enterprise
 2. Technology Stack: High Level Overview
 3. Data Gathering - The Purpose of Debug Files
 4. How to Enable Debug for Oracle BI Publisher Enterprise 10g
 5. How to Download Objects from the Catalog
 6. Collaborating with Global Customer Support
 7. Enable Debug for Custom Applications
 8. Additional Debug options
 9. Where are the Log Files Located in BI Publisher Standalone?
 10. Community Discussions
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.