Knowledge Management FAQ: How to use Public API (CS_KNOWLEDGE_PUB) to import data from legacy to Oracle CRM using Knowledge Management Solution Import program (Doc ID 414848.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Knowledge Management - Version 11.5.10 and later
Information in this document applies to any platform.
***Checked for relevance on 19-Aug-2013***


Goal

Q1: What are the Public APIs that are available for use to transfer solutions/KM info for 'Knowledge Management'

Q2: How can one import KM solutions from a legacy system to Oracle KM?

Q3: How can one ensure the information in custom tabs of serice request form can get transferred to the KM module by writing custom code?

Q4: What is the XML file for importing KM solutions from legacy systems to Oracle KM and where is it located and how is it run?

Q5: When using the Knowledge Management Solution Import Program, in the cskb_solution.dtd file, what are statement_links and statement_link_update used for?

Q6: What is the name of the table in database where the solution comments are stored?

Q7: When using API JTF_NOTES_PUB, the following error is received, how can this be resolved?
"The value '10047' for parameter p_source_object_id is invalid"
p_object_code = 'CS_KB_SET' is used, and the set_id is passed for p_source_object_id parameter.

Solution

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