My Oracle Support Banner

Cannot Edit Contact First And Last Names In Contact Center Form (Doc ID 415140.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Customer Care - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On 11.5.10:
Find that in Contact Center Header users cannot edit Contact First and Last Names

EXPECTED BEHAVIOR
Able to edit contacts first and last names.

STEPS
The issue can be reproduced at will with the following steps:
1. Go to Contact Center
2. Query and Organization and a contact.
3. click on Edit button in Contact Center header to edit Contact Information.
4. the Edit Contact form will pop-up
4. First and Last names are grayed out and cannot be edited.

Changes

Migration from 11.5.9 to 11.5.10

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.