Cannot Edit Contact First And Last Names In Contact Center Form
(Doc ID 415140.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Customer Care - Version 11.5.10 to 22.214.171.124 [Release 11.5]
Information in this document applies to any platform.
Find that in Contact Center Header users cannot edit Contact First and Last Names
Able to edit contacts first and last names.
The issue can be reproduced at will with the following steps:
1. Go to Contact Center
2. Query and Organization and a contact.
3. click on Edit button in Contact Center header to edit Contact Information.
4. the Edit Contact form will pop-up
4. First and Last names are grayed out and cannot be edited.
Migration from 11.5.9 to 11.5.10
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In this Document