Agent Dashboard: Search Key Default Value
Last updated on MARCH 08, 2017
Applies to:Oracle Customer Support - Version 11.5.10 to 12.2.6 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Responsibility: Customer Support Specialist
Navigation: Agent Dashboard
When creating a Service Request using Option 'Use existing Service Identifier':
The Search Key defaults to 'Customer Number'.
Is there a way to change it to default to 'Customer Account' or 'Customer Name'?
How to set the default value of the Search Key at the top of the home page to Customer Account?
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