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Agent Dashboard: Service Requests - Note Types List of Values (Doc ID 415933.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Goal

(R) Customer Support Specialist
(N) Agent Dashboard -> Update/Create Service Request

In the 'Add Notes' region, when creating a Note, all the Notes Types are shown in the list of values.
Is it possible to display just the Note Types that have been mapped to the Service application?

Solution

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In this Document
Goal
Solution


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