RMA Cannot Be Received or Delivered after Return Transaction has been Performed

(Doc ID 416151.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Inventory Management - Version 11.5.1 to 12.2.3 [Release 11.5 to 12.2]
Information in this document applies to any platform.
FORM :RCVRCERC (Receive)
FORM: RCVTXERT (Deliver/Receiving Transaction)

Symptoms

Receive (Receipts form):
The following error occurs when trying to Receive an RMA for which Receive (Deliver transaction was not performed) and Return transactions have been previously processed:


Steps To Reproduce:
1. Create RMA Receipt (do not perform Deliver transaction)
2. Perform RMA Return (Returns form)
3. Perform Correction (Corrections form) against Return performed in Step 2
**error message is displayed

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms