Customers Cannot See The "Note Details" In iSupport
(Doc ID 417272.1)
Last updated on FEBRUARY 11, 2021
Applies to:Oracle iSupport - Version 220.127.116.11 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
The "Note Details" cannot be seen in iSupport.
Only note description can be seen.
### Steps to Reproduce Problem ###
1. Add a Note and a Note detail to a Service Request
(in Customer Support responsibility Service Request form)
2. Go to the iSupport and open the SR from step 1
3. Go to the SR overview (where you see the notes)
5. You can't see the Note details
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