Customers Cannot See The "Note Details" In iSupport
(Doc ID 417272.1)
Last updated on FEBRUARY 11, 2021
Applies to:
Oracle iSupport - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Symptoms
The "Note Details" cannot be seen in iSupport.
Only note description can be seen.
### Steps to Reproduce Problem ###
1. Add a Note and a Note detail to a Service Request
(in Customer Support responsibility Service Request form)
2. Go to the iSupport and open the SR from step 1
3. Go to the SR overview (where you see the notes)
5. You can't see the Note details
.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |