WSHINTERFACES: Sales Order Line Was Shipped But Not Interfaced Due to Processing Constraint (Doc ID 417637.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Order Management - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
ConcurrentProgram:WSHINTERFACES - Interface Trip Stop - SRS



Symptoms

 

-- Problem Statement:
On 11.5.10 in Production:
When attempting to ship 2 orders <order_number1> and <order_number2> both end with errors at interface trip stop and currently unable to Invoice or decrement inventory, the following error occurs:

ERROR
Failed to interface stop to OM ==> <interface_id>
along with
rollback to om_ship_confirm :
After OE_Shipping_Integration_PUB.Ship_Confirm_New TIME: ==><Time_Stamp>
l_return_status ==> U
NO. OF OE MESSAGES :1
no. of OE messages :1
Calling program unit OE_MSG_PUB.GET
You are not allowed to update Unit Selling Price because:
Line has been ship confirmed
Error msg: You are not allowed to update Unit Selling Price because:
Line has be en ship confirmed
ERROR
Rollback to savepoint its_process_order_non_bulk
No DCP Error

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Responsibility : Oracle Order Management
2. Navigate to Shipping
3. Interfaces
4.Run

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot ship ,invoice or decrement inventory

Cause

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