Unable To Login After Clone

(Doc ID 418130.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Oracle Applications DBA - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

After performing a clone you attempt to login to Oracle Applications on the target instance. The following error is given:

"You have encountered an unexpected error. Please contact the System Administrator for assistance."


After setting profile option "FND: Diagnostics" to enabled, receives a hyperlink in the error message that provides a link to a more detailed error stack as follows:

oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = oracle.apps.fnd.cache.CacheException;
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:891)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1145)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1969)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:502)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:423)
at _oa__html._OA._jspService(_OA.java:88)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java:162)
at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java:187)
at _oa__html._OA._jspService(_OA.java:98)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:534)
oracle.apps.fnd.cache.CacheException
at oracle.apps.fnd.cache.AppsCache.get(AppsCache.java:228)
at oracle.apps.fnd.functionSecurity.User.getUser(User.java:336)
at oracle.apps.fnd.functionSecurity.FunctionSecurity.getUser(FunctionSecurity.java:527)
at oracle.apps.fnd.functionSecurity.FunctionSecurity.init(FunctionSecurity.java:1546)
at oracle.apps.fnd.functionSecurity.FunctionSecurity.<init>(FunctionSecurity.java:188)
at oracle.apps.fnd.framework.webui.OAPageContextImpl.createRFURL(OAPageContextImpl.java:6546)
at oracle.apps.fnd.framework.webui.OAPageContextImpl.createRFURL(OAPageContextImpl.java:6503)
at oracle.apps.fnd.framework.webui.OAPageBean.createRFURL(OAPageBean.java:6173)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:723)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:502)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:423)
at _oa__html._OA._jspService(_OA.java:88)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java:162)
at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java:187)
at _oa__html._OA._jspService(_OA.java:98)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:534)
Caused by: oracle.apps.jtf.base.resources.FrameworkException: Failure in CacheLoader: oracle.apps.jtf.base.resources.FrameworkException
at oracle.apps.jtf.cache.IASCacheProvider.get(IASCacheProvider.java:675)
at oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:4684)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:4507)
at oracle.apps.fnd.cache.AppsCache.get(AppsCache.java:216)
... 29 more
oracle.apps.fnd.cache.CacheException
at oracle.apps.fnd.cache.AppsCache.get(AppsCache.java:228)
at oracle.apps.fnd.functionSecurity.User.getUser(User.java:336)
at oracle.apps.fnd.functionSecurity.FunctionSecurity.getUser(FunctionSecurity.java:527)
at oracle.apps.fnd.functionSecurity.FunctionSecurity.init(FunctionSecurity.java:1546)
at oracle.apps.fnd.functionSecurity.FunctionSecurity.<init>(FunctionSecurity.java:188)
at oracle.apps.fnd.framework.webui.OAPageContextImpl.createRFURL(OAPageContextImpl.java:6546)
at oracle.apps.fnd.framework.webui.OAPageContextImpl.createRFURL(OAPageContextImpl.java:6503)
at oracle.apps.fnd.framework.webui.OAPageBean.createRFURL(OAPageBean.java:6173)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:723)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:502)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:423)
at _oa__html._OA._jspService(_OA.java:88)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java:162)
at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java:187)
at _oa__html._OA._jspService(_OA.java:98)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:534)
Caused by: oracle.apps.jtf.base.resources.FrameworkException: Failure in CacheLoader: oracle.apps.jtf.base.resources.FrameworkException
at oracle.apps.jtf.cache.IASCacheProvider.get(IASCacheProvider.java:675)
at oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:4684)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:4507)
at oracle.apps.fnd.cache.AppsCache.get(AppsCache.java:216)



As a result, one will be unable to login.

Changes

Clone

Cause

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