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Unable to find 'Service Request Synchronize Index' concurrent from CRM Administrator responsibility (Doc ID 418344.1)

Last updated on AUGUST 21, 2019

Applies to:

Oracle Teleservice - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 11-Oct-2010


Goal

In 11.5.10 in TeleService, concurrent program 'Service Request Synchronize Index' is unavailable
from 'CRM Administrator' responsibility.

How can one locate/run 'Service Request Synchronize Index' concurrent program? 

Responsibility: CRM Administrator, Vision Enterprises
Navigation: Requests -> Run

STEPS

1. Query for Name: %Index%
2. LOV returns following ONLY:

  • Rebuilding Intermedia Index for Task Names
  • Synchronize JTF_NOTES_TL_C1 index

Solution

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In this Document
Goal
Solution

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