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Historical Reports For Marketing Campaigns (Doc ID 418429.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Marketing - Version 11.5.10.2 to 11.5.10.3 [Release 11.5]
Information in this document applies to any platform.

Goal

SCENARIO:

Advanced outbound in manual dialing mode is implemented.

The campaigns are generating using marketing online.

The targeted groups in the Campaign schedules are refreshed every 24 hours so customer will loose the data and seeded reports will not show any data when targeted group is refreshed.
Goal is to generate historical reports for campaigns and look into the agents performance for particular period.

Is there a place where the marketing lists information stores to get historical reports related campaigns.
Interaction history stores the wrap up information for each call. Since the list
is refreshed you don't know the list information.

Solution

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In this Document
Goal
Solution


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