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How to Identify Open Service Requests for an Item Instance (Doc ID 418601.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Installed Base - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Goal

How can open service requests be identified if an Install Base transaction fails with error:

"This Instance cannot be Expired. There are Open Service Requests associated with it." 

 

ERROR CODE: CSI_IB_HAS_OPEN_SR

Solution

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In this Document
Goal
Solution

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