TeleService: DQM Rules - Customer Duplication Prevention Enabled But Not Working
(Doc ID 418677.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Customer Care - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
The Customer Duplicate Prevention is enabled but agents are still able to create Customers with the exact name and address without receiving any warning.
Trading Community Architecture (HZ) profiles have been set up and the problem persist even after running the DQM Synchronizing program.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document
|Contact Center Development has confirmed that the DQM functionality is not incorporated within the CSC product.|