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Repair Order: Wrong Price List Defaulting For One Specific Customer (Doc ID 418809.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Depot Repair - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
CSDREPLN.fmx

Symptoms

While creating a Repair Order for one specific customer, a wrong price list is defaulting.

Expect to see the price list defaulting from the Repair Type definition.

The issue can be reproduced at will with the following steps:
1. Create Service Request.
2. Go to Depot Repair.
3. Find Service Request.
4. Create a repair order line.
5. Price List is NOT defaulting to the one specified in Repair Type definition.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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