Auto-Renewed Contracts Retain the Discounts Applied

(Doc ID 418835.1)

Last updated on NOVEMBER 09, 2016

Applies to:

Oracle Service Contracts - Version 11.5.9 to 12.2.5 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Checked for relevance on 14-Nov-2010


Goal

A customer is given a discount for the initial term on a Service Contract.  This Discount is only available for the original Contract and should not be available on any renewal Contracts.  However, when Contracts are renewed, this Discount is applied to the renewal Contract.  How can you exclude this Discount from renewed Contracts?

Note: This same functionality has been requested in Enhancement Request Bug:4039078 - ALLOW USERS TO ELIMINATE MODIFIERS WHEN RENEWING CONTRACTS.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms