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Manager Direct Reports Aren't Displaying On The Resources Organization Page (Doc ID 419098.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Incentive Compensation - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When querying up a resource who is a manager and clicking on the organization link,  the organization chart shows directs 0 and total 0 but it expected that all the directs for the manager will be displayed.

Users may also receive the following message when clicking on the organization link for the resource:

The Employee Hierarchy information for xx.xxxxx is not yet processed. Please try again later.


This issue can be reproduced with the following steps:

(R) Incentive Compensation Super User
(N) Resources > resources
Query up resource

Cause

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In this Document
Symptoms
Cause
Solution

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