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Service Contracts From Sales Orders Have Install Base Trackable Items In Subline (Doc ID 419159.1)

Last updated on AUGUST 14, 2021

Applies to:

Oracle Service Contracts - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

When a Sales Order with an Item and an Extended Warranty (or a Service Agreement) creates a contract, under the line level all the items in the BOM are populated.

Steps
1. Login to application
2. Select inventory responsibility
3. Create an IB track able inventory item in one organization (B) and assign to primary org.(A)
4. Create a warranty item .
5. In BOM attach the warranty item to the main item in the primary org(A). Attach 5 inventory item to the main item in the local org where it is defined(org B).
6. Complete a WIP or misc receipt to confirm that on hand quantity is available .Also please make sure that the BOM is exploded in IB .
7. In the inventory responsibility,create an extended warranty.
8. Now navigate to sales order form and create a order with the item in one line and in the second line the extended warranty.
9. Complete the sales order.
10. Navigate to IB and the item instance is updated and the contract is created
11. Query the contract number in the launch contract form and navigate to Lines > Pricing/Product tab.


In the subline all the child items that are defined in the BOM are displayed with amount as 0 and the parent item is displayed with the amount.

Cause

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In this Document
Symptoms
Cause
Solution
References

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