Service Contracts From Sales Orders Have Install Base Trackable Items In Subline (Doc ID 419159.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10 and later
Information in this document applies to any platform.
***Checked for relevance on 29-Jun-2015***

Symptoms

On 11.5.10 CU2 in Production:

When we create a sales order with an item and an extended warranty,in the contracts under the line
level all the items in the BOM is populated in the line level.

EXPECTED BEHAVIOR
The child item should not be populated in the contract

STEPS

1.login to application
2.select inventory responsibility
3.Create an IB track able inventory item in one organization (B) and assign to master org.(A)
4.Create a warranty item .
5.In BOM attach the warranty item to the main item in the master org(A).Attach 5 inventory item to
the main item in the local org where it is defined(org B).
6.Complete a WIP or misc receipt to confirm that on hand quantity is available .Also please make
sure that the BOM is exploded in IB .
7.In the inventory responsibility,create an extended warranty.
8.Now navigate to sales order form and create a order with the item in one line and in the second
line the extended warranty.
9.Complete the sales order.
10.navigate to IB and the item instance is updated and the contract is created
11.Query the contract number in the launch contract form and navigate to lines-->pricing
In the down line all the child items that is defined in the BOM is displayed with amount as 0 and
the main item is displayed with the amount.

This issue will not occur when we create a sales order only with the item or only the extended
warranty.


.

Cause

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