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Service: Is there a Method to Disable Ability To Update/Delete Notes (Doc ID 419213.1)

Last updated on JULY 02, 2019

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

When a Service Request is queried in the Service Request form and the Notes are accessed through Menu: Tools -> Notes function, users are able to edit/delete the Notes in the Notes Detail section.

When the same Note is accessed from the Workbench tab, Users are not able to delete the Notes using the 'Notes' button.

Is there a way to turn-off this Notes deletion access from the Tools -> Notes menu?

Solution

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In this Document
Goal
Solution

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