My Oracle Support Banner

Service: Is there a Method to Disable Ability To Update/Delete Notes (Doc ID 419213.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.


When a Service Request is queried in the Service Request form and the Notes are accessed through Menu: Tools -> Notes function, users are able to edit/delete the Notes in the Notes Detail section.

When the same Note is accessed from the Workbench tab, Users are not able to delete the Notes using the 'Notes' button.

Is there a way to turn-off this Notes deletion access from the Tools -> Notes menu?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.