My Oracle Support Banner

Can Not Credit A Standard Invoice. (Doc ID 419644.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Receivables - Version 10.7 to 11.5.10.0 [Release 10.7 to 11.5.10]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

An invoice that cannot be credited.

Navigation path is: Transactions Summary
Query the transaction
Click on Credit Button
Fields are not highlighted.  Fields are greyed out including the Complete button, Credit Balance button and Credit Lines button.

The same issue occurs with navigation path: Transactions / Credit Transactions



.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.